Top critical review
One person found this helpful
on 5 May 2015
Really disappointed with the product and will probably be sending it back. It is supposed to be the definitive way to ensure correct colour representation between screen and print - and what I thought I was buying was a simple to use, plug-and-play solution to getting perfect colour. As a photographer this is really important and having spent years using windows own solutions I thought treating myself to this piece of kit would be the answer. Sadly its not. I have twin monitors on my main PC - one of which is a brand new IPS one. This should have been the easiest set up since it was factory set on arrival and I use low light in my editing studio. The result was far too orange/yellow. The instructions are far from straight forward and it asks for set up options that are beyond most peoples knowledge (would you like gamma at 2.0 or 2.2; white balance at 6500 or 5500) and doesn't offer a proper rationale for how to make the best solution. I opted for default and the resulting calibration was completely un-usable so went back, changed the option settings and tried again and it was less yellow but didn't feel right. When I tried it on my laptop it turned the screen almost sepiatone. On a laptop one doesn't get the contrast options or 'reset to factory' options so I've have to go back to using windows own solution to calibration making the investment rather pointless. I'm sure that in the right conditions the device will work but the instructions are simply inadequate and the website should have more tech support on it. Ideally the company should employ a social media guru to do some troubleshoot videos to walk people through the process and a database of common monitor settings since even the owners manual couldn't answer one of the set up options I needed. I'm currently putting posts out on photographer forums to see if anyone out there can offer the tech support I need before I send it back.
Update: Tech support have been helpful but it's not a plug and play device: there are complex config settings to do via command line>msconfig (so you have to be very techy to understand what's required) and there is a lot of technical knowledge to take in (they sent me their 91 page booklet) to establish what target settings to set and to set up the profiles correctly. Once set up it should be fine but there's several hours of work to get the knowledge needed to get the device working properly. On the forums the reviews are mixed - people who were lucky for whom it worked fine, others who cursed it and sent it back. I'm hoping to have the thing working by the end of the week.