Top critical review
One person found this helpful
Great potential but hampered by poor Sony after-sales service and low memory
on 28 September 2013
On paper this phone is everything I could wish for, and for the first few months all was well. However, once a number of apps had been installed, I began to experience regular low-memory issues, even though those apps that I could were moved to the storage card. [I've since learnt that putting apps on the card isn't all it's cracked up to be - moved apps still need to retain some space on the internal storage....] I then began to experience unacceptably low response times from the handset, especially when trying to bring up a contact to make a call. I've installed an app killer to manually free up what memory I can when needed but often it's a case of closing the door after the horse has bolted :-/
At the heart of the problem imho are the pre-installed apps like Facebook and Maps and the Sony-specific stuff such as Liveware and Play on Device. Facebook is simply too bloated for this phone - successive updates have left a huge footprint, and the app just swamps resources when running. I've had to uninstall those updates and instead rely on the browser to access Facebook. The other apps I mention are set to run automatically in the background - regardless of whether needed! - and hence use up memory pointlessly. I've even had to uninstall the larger apps I had such as TuneIn which can't be moved to the SD card, irritatingly and somewhat bizarrely, given its extensive resource needs.
All this raises questions about Sony's (Sony Ericsson at the time, strictly speaking) integrity in my opinion. Either the Xperia Pro wasn't tested properly before release, or it was, and Sony decided to release it anyway knowing full well about its questionable performance over time.
Another significant issue for me is that, despite a lot of hullabaloo from Sony at the time of purchase about a later upgrade to ICS, Sony has *still* not seen fit to make this upgrade available for my particular handset (as identified by its Sales Item or SI number). Worse still, I've had zero useful support from Sony's various customer channels on the matter - email, phone, the official forum, Facebook, Twitter, etc. Not a single person in the Sony empire can or will say what the plan is for Xperia Pros with the same SI number as mine going forward, which I find truly shocking. The truth is, I suppose, that they've simply abandoned this model now. Sony's lack of honesty and hence blatant disrespect for its customers in this matter (I'm not the only one affected judging by posts on the Sony support forum) has been a massive disappointment to me - more so than the initial issue.
I've been a loyal Sony / Sony Ericsson customer for 13 years. Regrettably, the Xperia Pro will be the last handset of theirs I'll buy.