Top critical review
Bright start . . . utterly dismal afterwards!!!
on 8 January 2014
I bought this machine in 2012. Like many others, I was immediately impressed by the powerful performance of this cleaner. Very soon afterwards however, the overheating light would come on and it would cease to work. The heat generated was sufficient to distort the base plastic casing.
We contacted Vax and were advised that we probably weren't cleaning the filters (there are three of them, plus the perforated core of the dust collection drum). What a palaver!! We spent more time cleaning the filters than we did hoovering!! After a couple of months we contacted Vax again and this time we were offered the later P7 model as a replacement. Assuming that some of the bad points of the earlier model had been ironed out, we set about using it. No deal! It was as bad as the original, with the addition of attachments that were so loose that they fell off and bristles that came out.
We struggled on and my wife would only use it on condition that I took over the completely ridiculous amount maintenance it requires at every use if it was to continue to function.
Finally (in January 2014), we had had enough and are now waiting for a refund. I do have to put in a good word for Vax here, as they have not given us a hard time over applying for this after quite a long period. Thank you Vax.
Finally, I do have to suspect that all those reviewers that gave the cleaner 5-star write-ups, did in during their first two weeks of ownership, as the volume of discontents and the nature of their issues with the cleaner, seem to have the same common thread running though them - that is that this cleaner is positively NOT FIT FOR PURPOSE!!!