Top critical review
Worth the risk ?
on 17 June 2013
I must say I have had this unit for about 14 months, and generally it has been fine, except for the "communication errors" when scanning.
The stacker assembly / output tray is very flimsy, and mine eventually snapped making it useless - the paper was being fed out onto the floor, and trust me I have been gentle with it since getting it out of the box. I decided to look for a replacement tray however, this model is the only one I couldn't find a part number or replacement andwhere, Ebay USA included.
I e-mailed and rang Epsons parts stockist in the UK, Unicomp Ltd - they didn't have a part number for it either, so they contacted Epson directly, very helpful indeed. After 3 weeks of waiting I finally got a response - they couldn't supply the tray as it is a "non-serviceable part and not available for purchase"
Part of the response was "After discussing this we have found that this part is available as a larger sub assembly, However this part is the complete printer mech assembly which is quite expensive"
I decided to ask for a quote...
...including VAT it is £86.71 plus £12 p&p
Funnily enough that is £10 more than what I paid for the entire printer.
I have only rated this with 2 stars, yes it is a decent enough cheap machine, but gives cheap looking copies even with Epson ink (if you have one get CISS it works out much cheaper and looks just as good) - the major drawback with this unit is the telescopic stacker assembly / output tray which is very flimsy, and can break rendering the entire machine virtually useless.
Even the newer model has a similar design, like a lot of Epsons, I have a very old DX4400 which luckily enough hasn't broken yet, but I am never going to purchase an Epson machine again - next time it will be Canon. (All of the Brother printers I have had seem to have an inbuilt timer that renders the machine useless just after the warranty has expired, lol).
If you have one of these machines and the tray breaks - buy a new printer, it will be cheaper, if you have found this review searching for a part number, then give up now, unless you find a dud unit on Ebay that you can salvage.