Top critical review
6 people found this helpful
on 8 November 2012
Bough this unit in Mar '12 and had to have it replaced after only a few weeks. Why? The unit switched its self off and would not power up again, regardless of whether it was connected to the car power supply, mains power or through my Laptop.
I contacted the good people in AMAZON and they replaced it in a matter of days, fantastic service.
After having the replacement unit for approx 6 a series of faults started to occurred:
1. The unit would reboots itself during a journey. 5 or 10 minutes later it would come back to life.
2. On several occasions the street map would disappear, the journey track was still visible, you could still hear the directional instructions but that was all, not street plan. I had to re-boot it 3 times before the map would re-appear, not a problem if you know where you are but not if, like me, you are driving in the city of Bordeaux (France) for the first time and your SatNav fails.
3. The time it takes to plot a journey went from under a minute to 10 or more minutes. Getting off the Ferry on returning to Ireland I pressed the HOME icon, it took 45 minutes to plot the journey. Because of this fault, apart from all the others, you cant get traffic alerts *even though I have paid for that service* As it needs to know where you are going to inform you of any obstacles on the journey.
This is my 5th Garmin SatNav & the only Model I have ever had a problem with. And yes, I have written to Garmin, just waiting for a reply (said hopefully). Hope that this is of help to someone.
Up-Date 02 August 2013
The problems as I have outlined above have NOT been fixed.
I have written to GARMIN on several occasions and have gotten the same 'stock' reply each time: Up-Date your software, Re-Boot your system and you will be okay, have a nice day.
The latest addition to the list of problems: The unit switches itself off and three or even five days later it will switch itself on again.
I wrote again to GARMIN, it was obvious that GARMIN didn't even have the curtsy of reading my email, they instructed me to 'connect the SatNav to my computer, it should take about 5 hours to full charge', 'update the software' 'Re-Boot the system' and 'everything will be fine'
Hello ... I just told you that it would NOT power-up from ANY power source.
The only thing that changes in the name at the bottom of the page.
It is obvious the GARMIN just do not care about their customers.
GARMIN is, without doubt, the worst company I have ever dealt with.