Top critical review
49 people found this helpful
Won't even honour their 2 year warranty for this junk.
on 23 February 2015
Worked well for 9 months until it self-destructed ( see photo ). That was after cracks started developing a couple of months before. The whole grinding bowl needs to be made from stainless steel instead of mainly acrylic plastic which extends up from the shallow metal bowl and bears the brunt of the grinding action. Now I don't expect domestic appliances to last like they used to but this is unacceptable after moderate use for stated purpose of grinding spices.
I wrote to Wahl who make this product and here is what I received:
Dear Mr xxxxx,
Re: Spice Grinder
Thank you for contacting Wahl (UK) Limited
We are sorry to hear that you have experienced difficulties with your James Martin spice grinder. Please note spares and accessories for this grinder can be purchased from us direct, by calling our customer service team on 01227 740066.
Grinder Cover £4.99
Grinding Chamber £6.99
Spice Attachment £4.99
So no offer to replace under their 2 year warranty, just an offer of spare parts to purchase. Excellent!