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Customer reviews

5.0 out of 5 stars
2
5.0 out of 5 stars

on 29 June 2012
This was a fiasco, we ordered and the parcel company delivered to our house, unfortunately it was damaged, Amazon were excellent when informed arranged collection and delivery of a replacement immediately!
Then it started..........we were given a date so we stayed in all day, the same parcel company couldn't find our house even though they had delivered here before. We complained (a 26minute wait to answer the phone) they gave us a new date we waited in all day, they redelivered to somewhere else, we told you, you once again didn't argue just sent out a 2nd replacement we tracked this one and got a delivery date we waited in all day, they delivered somewhere else (left in porch)???.
During all this time we made four calls to the parcel company at 10p a minute the second and third calls they never answered even though we waited over 20 minutes each time, and when they finally answered they simply said contact Amazon, this cost us in excess of £5. You then informed us we would have to reorder so we didn't bother.
The next day we ordered from EBay 2 days later it was delivered filled with soil and a lovely plant and looks fantastic on our garden table, so nice in fact we ordered another and that arrived the next day (parcel force who obviously employ drivers with brains) we have written to the parcel company and guess what? They haven't even had the courtesy to respond!
ABSOLUTELY OUTRAGEOUS!
For a company like Amazon who survive on customer service this company is sadly letting you down.
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on 20 December 2011
Bought as a Xmas gift. It's very pretty and a good size. If the recipient doesn't want it, I shall not object, I'll have profited a very nice garden extra.
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