Top critical review
A disappointment from a previously loyal LaCie customer...
on 19 October 2017
I own four other LaCie rugged hard drives, and five other hard drives made by other brands. I have never had any of them fail (although I may mention that the USB and firewire connection on many of the other older LaCie hard drives has often been quite loose which I have found worrisome - whilst this newer hard drive is the first I have not found this problem with).
I always found the design of these rugged hard drives robust, easily portable and reliable... until now. Sadly, this LaCie Mini 2TB USB 3.0 was the first hard drive I have ever had fail in 12 years of buying many different hard drives. The fail was due to a firmware problem that wiped my data off of the hard drive. I only had the hard drive for 3 months.
Looking into the warranty options, data recovery is sadly not included in a replacement hard drive with the warranty provided by Seagate - which leaves me with a bill of over £500 to attempt to recover my important data - that I have no choice but to pay in order to send outstanding work over to important clients. The warranty options could be a bit more generous with this hard drive, and I am also left wondering how much to trust the brand in future with so many of my files now in jeopardy.