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on 24 March 2013
It seems a shame that W Edwards Deming had more impact in Japan than in his home country (USA). Certainly the west could still benefit from his thinking. Unfortunately people latch on to some of the tools (e.g. control charts) and misapply them. Deming's system of profound knowledge - explained carefully in this book - should be at the centre of any attempt to improve. If you focus on just one of the elements - or even on all of them, but as separate entities - you miss the whole point. Deming is at pains to explain that the "system" is what counts and gives many examples of what happens when you misunderstand this or misapply system concepts. If you haven't come across his work before, this is an inspiring read. If you have heard of him but haven't been to the source, then this is a good place to start. A must read for any serious business manager.
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on 5 June 2010
A very good book. It gives overview tips on a new style of management that include: "a system must have a goal".

I would have given it 5 stars if I hadn't recently read The Goal by Eliyahu Goldratt.

It outclasses this book by a mile. It graphically shows you HOW to do what Deming suggests in terms of running your business as a system.

But this book is valuable in giving you tips on how things should look.
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on 13 April 2010
This is a great book and the last book that Deming wrote prior to his demise. It turns current management thinking on its head and does away with meritocracy. It even questions how we currently teach our children at school. It's hard to turn around and question Deming's thoughts. Read the book and open your horizons of thinking!
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on 2 August 2014
First chapter looks like lecture notes. But some powerful messages from a great man.
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on 8 August 2015
If you own one book, this should be it.
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on 23 October 2000
This book, refers to previous Deming's book "Out of the Crisis". In it, the author explains his theory of management. In it, there are basic concepts about management: The System, the System of Profound Knowledge, Leadership, and other topics about management. This was the last book written by Deming, his spiritual testament.
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