Top positive review
4.0 out of 5 starsFantastic drive, rubbish warranty.
Reviewed in the United Kingdom on 6 September 2014
Superb SSD when working, but marking down 1 star because the 3 year Crucial warranty is virtually worthless.
Drive developed a fault after 30 months, killing my Windows 7 x64 install, and their tech support were very helpful in diagnosing and fixing the problem, but IF it had been a hardware fault, their policy was to give me a tiny £11 pro rata credit for the remaining warranty term to spend only on crucial.com.... not to replace the drive (they don't have any left now), or even offer a fair and significant discount off a new drive (I'd gladly accept 50% off a new 128GB). I can understand this approach, and it's common with some GPU mfrs, but it still sucks, when your only cheerful thought is that I've lost my Windows install, but hey, at least I'll get a new drive under warranty to cheer me up. But no, you basically get an apology and a tiny bit of cake, now give us another £50 please.
Crucial customer relations rang me back to do a survey a few days later, I explained that surely if the return rate is usually low, it makes sense to keep that tiny number of customers happy by offering them a fair solution. If the return rate is high and they annoy lots of their customers, they won't stay in business for long.
Thankfully my issue seemed to be related to trim, rather than hardware failure, although time will tell if the fault reoccurs. I'd be more wary of buying another Crucial SSD in future.
