Top critical review
79 people found this helpful
Extra Large Karabar Suitcase
on 9 July 2012
Wow, it's huge and should be big enough for my holiday shoes...should be ;)
Comparing it to my old suitcase, this one is bigger, deeper and much lighter. The wheel mechanism being lighter, it feels like the handle is not so strong but I trust that it has been tested and will survive my summer hols. It also comes with a two year guarantee, but hopefully I won't need it.
I wanted luggage that would be easily recognisable or at least narrowed down because I'm sure I am not the only person who tires of watching the carousel going around and around. The bright daisy pattern should make that easy, however I notice that the pattern is not as bright and vivid as the picture suggests...looks a little dull. Also, not a major gripe but there were threads hanging off the cases around the zip and piping areas, giving them an unfinished look. It was no problem cutting them off but it helps for the manufacturer to know so a bit more care can be taken...it spoils the look of what is otherwise a decent product.
DO NOT BUY THIS SUITCASE!
One of the wheels broke and unpeeled itself away from the case even before I had reached my destination. Having contacted Karabar, they took longer than the seven days to respond (I had to re-contact them)and then told me, in a one line response that it was 'wear and tear'. Even though I had sent photographs of this shoddy poorly made item, they did not even ask for it to be returned so that it could be inspected. Speaking of photographs, they even told me that Amazon did not send them the pictures I had uploaded into the complaint form. I should have known by the finishing of the product that it would be no good. Just so you customers know, wear and tear applies to 'normal' use of a product. I did not get 'normal use' out of it. This company are a disgrace and only out to rip of Amazon customers with their substandard products. Don't say you haven't been warned! You will be much better off paying a little bit extra for a decent product that you can use more than once. I certainly will NEVER purchase from them again and having being an Amazon customer for many years, this is a first for me.