Top critical review
91 people found this helpful
Arrived chipped, and customer service still hasn't replied.
on 8 September 2012
My wonderful, loving fiance proposed with this ring. It's really beautiful! However, right at two of the four prongs holding the main stone in place, the diamond is either chipped or part of it was purposely chipped off to make the prongs fit. The setting isn't perfect, so the gaps at the two prongs snag on my hair and clothes a lot. This also used to happen with the diamond's edge because there's another chip off it at one side. I've turned the ring around so the chip doesn't face the direction in which my hand usually moves. This fixed the problem of stuff snagging on the chipped-off edge, but the chips at the prongs are diagonal to each other and I still have to be careful to keep those from snagging on clothes and hair.
I've tried contacting Natural Diamond here on Amazon, but it's been months and they still haven't gotten back to me.
UPDATE: It's been 8 months and the seller never did get back to me about the ring. For the money this ring costs, I think quality and customer service should be a priority. I don't think we'll be buying any more jewelry from this company.