My wife bought me this watch as a birthday present. First watch arrived on Christmas eve and when my wife checked it - it only had one hand!!!!! She contacted Amazon and a replacement was dispatched. This arrived on the 27th January and when my wife checked the new watch it had two hands and looked okay. I was given the watch on my birthday in January and I have to say that the watch looks great and it really looks good on the wrist. I wound the watch up and set the hands to the correct time (more of this later!) I have a small collection of watches and I rotate which watch I wear depending on the occasion. When they are not being worn they are either kept in a watch box or in their original packaging. Tonight my wife and I were going out so I decided to wear this watch. I got the watch out of it box, and because this watch is a wind-up watch' it had stopped. I pulled out the winder to change the hand position and then pushed in back in so that i could wind the watch up. To my surprise when I moved the winder all it did was change the hand position and not wind the watch up. I tried pulling it out and pushing it back in but nothing changed. My wife has called Amazons customer care line and to be fare to them they have authorised a refund. I did not want to take the chance of ordering a third watch. To have one watch with only hand and one that cannot be wound up - point to a lack of quality control, which is a real shame because this is a very nice watch. I think that with this product it is a case of buyer beware. At this moment in time though, Amazons service has been excellent.
I was excited about this product, however when it arrived it was extremely cheap-looking, and the finish on the casing was lacklustre at best. I bore with it for a while, but within a month the minute hand fell off and was loose inside the casing (please note that I work in an office, and can't think of anything I do that would put an undue amount of stress on the product). On the plus side the return was easy, and the seller gave me a refund without any quibbles.
I bought this as a present for Christmas. My husband worevit fir an hour and it broke. I have to say though that I contacted amazon on chtustbas day and the item was collected after two days and full refund was made.