Top critical review
11 people found this helpful
Appalling Service from Wonderland
on 25 September 2012
Received the order just in time for a Masquerade dinner party on the same evening. The box was not damaged, but on opening the mask was split diagonally from the dip in the top of the mask and right across the nose. I phoned Wonderland to complain and to request another to be couriered to me as it was too late for me to do anything else. I was told it was a packing issue or that the box must have been damaged in the post. I was told to return it and they would replace it and refund the postage. I was left with no choice but to superglue the mask as best I could and wear it. Needless to say that the glue did not hold through the evening and the mask is now in two pieces held together by merely the embroidered ribbon around the outside of the mask. Had this have arrived in mint condition it would be a great product, but very, very disappointed.
As the mask is plastic it does make your face perspire.
The mask should be affixed with elastic as opposed to two ribbons to tie.
Very disappointed with Wonderland Party.