Top critical review
6 people found this helpful
Good camera poor software
on 5 January 2013
I gave the Hue Animation Studio as a present to my daughter for Xmas after reading nice reviews. Activation was really awkward and would not take the code. I tried to update the software and still the registration was not made. I cleaned it all from the registries and installed the lateset version directly and this time it took the code I was emailed. I guess the average person who does not work in IT would have to rely on their support... not very friendly first approach to the new present.
Finally we could use the software but was crashing every 2 or 3 minutes. To continue with it we needed to close the application and reopen it. For a 20 sec animation it took 2 hours and a lot of frustration. Thinking it was my laptop fault I then installed the software on a brand new Windows 7 laptop with an i5 processor, 6GB RAM, an amazing amount of space and a dedicated graphic card and still the same issue. Software bombs out if left unattended for 1 minute or you can use it for 2 minutes!!!!
Seeing how frustrated my daughter was I then decided to look for a free application. I tried loads but only one was really cool and working properly: "JellyCam" thanks to ticklypictures.
I then decided to write to their technical support and explained all the ins and outs with very detailed information hoping someone would have had the decency to give me at least a samll suggestion: 10 days after and still no email or any contacts whatsoever.
As it stands the camera is good, software clearly has got a major bug, money taken and no support given. This is a daylight robbery. Shame on you.