Top positive review
18 people found this helpful
on 19 November 2011
It was super fast delivery arriving two days after ordering, it came in two boxes so no damage what so ever. I am very surprised at how easily it was for me to mount onto my wall and assemble together, I am a female and I did it alone so do not be put off at trying your hand on this one. It looks so beautiful in my lounge with glowing effect, it actually looks like a real fire....but no mess!!! I am so pleased with my new purchse and thrilled that at three quarters of the prices of all others that I have looked at on the net or British Gas etc......WHAT A DEAL!!!! Would very much recommend this products, its a thumbs up for me.
There is only one draw back on this product about 11 months after purchase it started to make this annoying sound, I contacted seller only to get an email back with no help or suggestions on how to fix (I only asked for suggestions on how to sort problem out not asking for money back etc....but they were very UNHELPFUL! After email I stripped it down and oiled it....it was lovely for 2 weeks then that annoying noise came back louder than before. Ok so solution is tv on so sound blocks out the annoying noise....still happy with fire....shame about after customer care!!!