Top critical review
2 people found this helpful
on 13 February 2015
I have just started to make a claim using this, I am now being told that I have to pay a £50 excess for my claim! The terms and conditions have changed since November. I was never alerted to this change, nor has this page even been updated to reflect this. I paid for 2 years cover, in advance under the terms and conditions set. They have voided our contract.
The whole reason I went for SquareTrade over others was the zero excess, they have changed this and I am now having to pay as I need my item fixed. But I can assure you that I will not be going with ST again, who feel that they can change the terms freely whenever they want. What if next they remove the accidental cover aspect, or they increase the excess to £100, £200...
As they have voided the contract I am entitled to a full refund, but as they never told me abou this when it changed, and I am only discovering when I need their help, I am at their mercy. A simple mistake I think not, I believe that they are fully aware of what they are doing. If I had known, I would have gotten a refund when my item was not broken and took my money elsewhere. Now that my phone is broken I am stuck with them!