Top critical review
Printer okay but no software and no help
on 25 August 2014
Bought this last week and just installed it today. The printer itself seems fine at this early stage but the installation was difficult. Set up the printer, placed the CD ROM in the drive, abrupt message: "no software for this computer" and the process stops dead with no further help, guidance or advice. I am using a current model iMac less than six months old with up to date OS X etc. so what is the problem? Brand new printer out of the box does not work with current model computer -- what's that about??
Fortunately Apple provide a printer installation service through System Preferences which is pretty straightforward so I got it working. But it can only load a generic driver not the specific Brother driver for the printer (assuming one even exists). Consequently I cannot do things like check supply levels or change settings. And how would someone less computer literate even get this far? Rubbish! Try searching the web site for help -- more rubbish!