Top critical review
on 27 February 2017
The shredder itself is fantastic - when it is working! I bought my first one in March but it had a jam and died - it wouldn't work either forward or reverse even when the jam had been cleared. However, as I said it was very good in the time I had it and relatively quiet too, so taking responsibility for the jam, I ordered another one. At this point I will say that I wasn't putting anywhere near the 8 sheets in the machine, but a couple of sheets didn't go in straight and crumpled a little. Once again I was very happy with the machine until a very tiny crumple stopped it again . This time reverse worked well and all was cleared in no time, but I have never managed to get it to go forwards and shred again. I can't find any re-set button, everything looks perfect, but it doesn't work!!!! The guarantee appears to be null and void if there is a jam, so once again I have to buy a new shredder. Looking at the other reviews it appears I have been very unlucky - I don't abuse it - honestly!