Top critical review
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Obsolete TV - and now Expensive
on 5 December 2011
Have at last fully returned the TV and got a replacement from "Curries" complete with 4 sets of 3D Glasses.
Just to be clear the problem is that at the start of 2011 Samsung changes from Infrared Glasses to Bluetooth Glasses. The latter are a lot cheaper (at £15 a pop) and readily available, whilst the former are rapidly going obsolete and expensive (at £60 each). This is presumably part of the reason why they had been "borrowed" from the TV I had delivered (which had been manufactured 18 months ago).
So if you want 3D, then go for a modern set that suports the "3" Series glasses, and if not, then buy the far cheaper non 3D screens.
Also don't rule out local shops and the larger chains, I was committed to Samsung (having bought some glasses and a Blu Ray player), but was amazed at the deals that were on offer.
This TV is therefore worth about £500 (at end of 2011) as it is obsolete, and is much less energy effecient than it's modern (LED) replacements.
Original Review -
Great TV, great picture, shame about the service.
The issue is not with the TV per se, as the picture and sound are great - exactly what a TV should do.
However, the 3D system is not shipped with any 3D glasses. At least that's what Amazon Customer Services say, the small issue that the box states that glasses are included, the manual for the glasses is there, and the box had clearly been opened at some time makes no difference.
The Customer services suggestion was to return the item (takes 3-4 hours to wall mount and do basic setup for Sky+, Blu Ray, etc.) so that I can get a new unit sent to me seems strange, especially si9nce they followed up by suggestion they might be able to get someone to go through the units in stock, and ship me the glasses out of one them.....
So, you have been warned. There will be more sets without the glasses - and 3D is a little useless without them.
Oh the number for customer services is 0800 4961081 - but be prepared to wait as they seem a little slow in understanding, and appear to have no supervisors!