Top critical review
4 people found this helpful
THINK VERY CAREFULLY BEFORE BUYING
on 9 May 2012
I made the transition to Apple - having thought that Apple products were for people too stupid to work a PC - I was the dumb one. However, I needed, I believed to still be able to communicate with others who used the Legacy Microsoft offerings and so bought Office For Mac. It was great, it worked and all was fine. Then Microsoft released a Service Pack Update. And then Outlook For Mac, crashed. all my old emails, everything I needed access to, was gone and beyond my reach. I contacted Microsoft by telephone, after eventually finding their number. I got through - quickly. I was asked what my problem was and the representative asked whether I had found it easy to get through. I said it had been very easy, after I tracked the number down. I was then transferred - minutes of music and then nothing - I was dropped. This has happened 4 times. Microsoft know that I have a problem, they have my contact details, they even gave me an incident number - there has been no call back. The customer service does not match the product and the product itself is questionable in that the Service Update had not been tested sufficiently before release. I am totally appalled. In 32 years of working with the computer industry, this is the most dreadful customer service I have ever received.
My recommendation is to buy, IF you wait BEFORE installing Service Packs and checking that there are no known issues. (Mine was a known issue.) And buy this product only if you are prepared to be treated badly by Customer Services at Microsoft.
The product, when working is worthy of 5 Stars, the customer service does not deserve any. - So that is why I have given it an overall 2 Stars.