Top critical review
4 people found this helpful
Consistently breaks in a few months of usage. Logitech support refuses to replace it.
on 23 December 2016
Here is my experience with these cameras. When I bought one of these I was foolish enough to allow my initial impressions to lead me to buy another one. So, they both worked for a while and then one of them broke (the video goes completely blank, only the microphone continues to function). So, I contacted Logitech support and it took me a week or two to explain that this is not a software issue but a hardware one. So, they replaced it with a new one. Then, the second one broke in exactly the same way (tested on different USB ports and three different computers and two different operating systems --- exactly the same result). So, I contacted Logitech again and after a few weeks of explaining they eventually replaced this one as well. The replacement worked for a few more months and it broke as well (in exactly the same way!) So I contacted Logitech again and this time it took TWO MONTHS of explaining what the issue is, but eventually they REFUSED to replace it because it's been more than 30 days since the previous replacement. So, beware when buying this product as you will only get TWO replacements and when it breaks the third time (as I am sure it will) you will get nothing and will be forced to buy a different webcam.