Top critical review
2 people found this helpful
After sales service is a joke
on 22 January 2013
Bought this machine and the ground coffee falls inside the unit instead of going through it. Phoned philips (the manual does not have contact numbers) and it took them a week just to collect it. It came with the same fault and so I phoned them again. They were going to get a manager to ring me back but that was 7 days ago and I'm still waiting!
The machine has to be returned with the same fault 3 times before they will replace it.
Their customer service is rubbish and it seems as though they have had your money and that's all they care about.
Amazon on the other hand have been brilliant, I contacted them and they are sending me a new machine out as soon as they are back in stock even before they get the broken back. Top marks against to amazon, marks for gaggia/Philips out of ten minus ten, they are rubbish.