Top critical review
Decent Quality Telephones - Lacking Some Basic Features
on 10 February 2013
I bought these telephones to replace an older set of Panasonic phones, one of the older ones wasn't working right anymore and i thought i'd just replace them with a newer set, i decided on this particular set since it seemed good value for money and reviews were generally positive.
I am pleased to say they arrived promptly and ahead of schedule, as is usual for Amazon, so first off i can say the delivery was fine and the items arrived in mint condition and undamaged, it was pretty straight forward setting them up, the phones were already registered to the base unit and it was just a question of plugging the cables in and inserting the batteries and letting them charge, i already knew how to set time and date since its much like the telephones i was replacing, just scroll through the onscreen menu and its all self explanatory unless you are a technophobe, so really you can set these phones up in ten minutes and then its just a case of allowing them to charge for a while before they are fully ready to use.
Be aware as per the instruction manual you have to be careful where you place the base unit, do not place it next to your internet router or television or a radio or you may experience bad hiss and poor quality sound.
I first tested the intercom facility, i tested the sound quality when listening with handset to your ear and through the speakerphone, i felt the sound quality was superb in both cases, slightly better than the telephones they were replacing, i have since tested on calls, both in the UK and international calls to North America, i feel the sound quality is excellent, the only problem i can foresee is if you need additional volume because you may be slightly deaf, i say this because while i felt the sound quality was superb and the volume was loud enough for me it may not be for some, my old telephones were able to go slightly louder although i felt my old phones slightly distorted at those louder volumes, still it's worth mentioning as not everyone has the same hearing, for myself i felt the volume levels were good enough and sound quality was excellent.
I think the telephones look classy enough, work well enough and have very good sound quality, i have set three of the handsets up, two for upstairs and one for downstairs, the fourth will be used as a spare handset should one of the others develop a fault. If buying these please remember you can have one, two, three or four handsets, this model is a Panasonic KX-TG6524EB, the three handset version also sells on Amazon and is KX-TG6523EB, basically the last digit is only changed therefore a two handset version will be KX-TG6522, this is worth mentioning just in case you think the KX-TG6524 is an updated edition of the KX-TG6523, it is not, both are the same telephone.
I am disappointed with a few things, lack of a headphone jack, no illumination on the display when its placed in its charging facility or indeed on the base unit set when its charging, thus you can't view the time by just looking at the phone at night, that's something i could do with my old handset, the ringtones are pretty mediocre as already mentioned in other reviews, its ridiculous that you can't record your own personal message for incoming calls because if you do the answer machine is automatically switched off, my old phone allowed me to do this and the answer machine worked, i also think the intercom facility is a bit fiddly and it makes you go into the menu system to operate it, my last telephone had a button especially for this on the phones handset, transferring calls is also unfriendly, another thing my old telephone got right, i am also annoyed at the lack of a night mode, all in all i feel some basic functions are either missing or should be handled better than they are and there is no real excuse why Panasonic cannot get this right unless they want you to spend more on other models to get basic features spot on.
Excellent sound quality via ear and speakerphone
Clock and the date is big and bold in centre of screen on each handset
illuminated buttons make it easy to dial a number in the dark
The telephone is easy to setup
Looks attractive for a telephone
Easy to setup your caller list
Time and date settings are automatically transferred to each handset
No headphone mic socket means you cannot use with a headset ( unless you buy an expensive wireless type )
Display does not illuminate while in the charging dock
Cannot record personal message and use answer machine ( truly a bad engineering decision )
Poor ringtones - i use swan lake one but the ringtone choice is very poor
No specialised buttons on the handset for using the intercom facility, you must use fiddly menu system
Transferring calls is another fiddly issue and not user friendly
No night mode, why does a modern telephone handset not have a night mode!
I wanted to give this telephone handset 3.5 stars, its main use is for making and receiving telephone calls and therefore sound quality is important and it gets this right, i cannot fault the sound quality, the main problems are issues which could have been easily fixed by Panasonic prior to releasing the handsets onto the market, there is no excuse for some of the negatives i have listed above, if my old telephone handsets from 2004 and which were the same brand can transfer a call and make in house calls with two simple button pushes then there is no excuse for newer handsets to not also be able to do this, its simply a case of poor design, adding two buttons to the handset especially for the intercom and transferring a call would have been easy enough for them to do.
You might ask why i have kept the telephones, simple really, they do their main task very well, that is to make and receive calls with good crystal clear sound quality but it seems that to get the extra features i list above in the negative column that you have to spend more money or buy a different brand and no one brand is perfect, i will keep these for now but i wish i had researched the handsets better.