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Kyocera response to fault underwhelming
on 3 February 2015
Initial entry from 3/2/2015: Was really pleased with the prompt delivery from Amazon and for nearly 7 months the printer worked well; it then developed a tray problem and it's mis-feeding the paper all the time. I contacted Amazon and they suggested I contact Kyocera. They replied more than a week later that they are happy to look at the printer but that I need to return it at my own cost (it's a heavy printer and the costs will be considerable) as well as stating that I will be held liable for any damage in transit. As my original contract/sale was with Amazon I expected Amazon to deal with this.
Updated 4/2/2015: at the second time of asking Amazon agreed to collect and refund the printer cost. Their service after that was speedy and efficient, as I have come to expect from them over the years.
I will be wary of purchasing from Kyocera again, given the UK customer service response: the printer weighs close to 27 lbs (12.1 kgrs) and the postage cost (in excess of 15 GBP including special delivery to guarantee its safe arrival-or recompense in the case of damage in transit) amounts to 10% of the cost of the printer, non refundable even if Kyocera agree there is a fault with the unit, a mere 6 1/2 months after purchase...I would have expected better service from a reputable manufacturer.