on 29 April 2003
A truly excellent book in the truly excellent Productivity press 'Shopfloor series'. The text and layout is designed to make easy reading by any audience, and is specifically designed as a training aid for shopfloor staff.
Buy one and hand it to a colleague or junior manager, I bet they'll complain about it's basic text, and then secretly read it avidly from cover to cover!
A must-have for any Operations manager.