Top positive review
1,021 people found this helpful
Great product, poor computer software, very poor customer service
on 18 July 2009
After looking at a few comments on this product I find myself in agreement with many of the positive and even some of the negative.
To expound on this, I purchased the XL IQ routes ed (Europe)last Saturday for a trip around Spain next month, with the thought that I'd best get hold of one early enough to get used to the device as a) I had never owned a sat nav before (having been blessed with a pretty good personal GPS and the ability to read a map). and b) having been in cars with others who have used these devices I was concerned they may be more distracting than useful.
I picked this product based on reviews of others and a 5 minute demo from a friend, which to be honest made it look indespensable, even for the things that are often never mentioned about the device, such as the help section, which one would assume is a how to guide, but is infact a set up to get the nearest hosptial/ doctor whether driving or walking even including a first aid guide. Although I've not had to use these features, so cannot advise if any good, what a great feature!
My first trip was a known trip and on the whole it marked the way I would choose, but it still managed to save me 30 minutes off a regular journey time by throwing me down a couple of country lanes, so by now seriously impressed with the device.
So the next thing I do the same as everyone does is connect the device to their PC to make sure they have the latest maps, cameras et al.
As soon as you connect it, it installs the software already pre-loaded on the device (a really nice feature, no disc to lose woohoo!) as soon as it this application is installed (called tom tom HOME) it asks if you would like to update.
CLICK CANCEL, DO NOT UPDATE UNTIL YOU HAVE MANUALLY BACKED UP THE DEVICE.
that is the message you should be shown first, how aleading manufacturer of such a product can get you updating before you've backed up a working machine is unbelivable, but just a sign of today I feel, in that once they have your money they no longer care.
Of course, I was not aware and like most clicked the update button, all is well, I disconnect the device turn it on and woohoo a nice tom tom shaped paper weight.
I then spend a week battling customer services, to get this working as I cannot return the device due to it being software and excluded from 28 day returns policy.
In the end I fixed the device myself, as customer service just insisted on forwarding me pre-prepared scripts that were not able to resolve the issue. I'll not go into how I fixed it but I did have to format it and start from scratch, re-installing applications and maps, which athough I'm capable is not something I feel I should have been doing.
Anyway now the device is backed up and working and in summary it is a great product and I would highly recommend it.
Just make sure you back up the device manually before updating (guide on tomtom website) and you should be golden.