Top critical review
One person found this helpful
Not what I expected
on 20 June 2017
This dispenser is aesthetically pleasing. It is small, light and looks professional; a must for those who want the "posh feel". A friend of mine also has the Breville version of this at home and loves it.
Unfortunately, this is not for me. The reason that it is light is because the materials are thin, meaning that after pouring it through as instructed, it gets very hot to touch.
I did a couple of tester cups of tea afterwards and it turns out that the dial didn't give me different amounts of water, it just did what it felt like (I can only assume that this meant that this particular one was faulty). The good thing was that the water was boiling hot, but so was the start button and the dial. The steam rises (obviously) and as the parts are metal and right above where it pours, they are heated quite quickly. I wouldn't recommend this product to anyone that drinks plenty of brews as you will burn your hands frequently.
I also got this for office purposes, so to avoid any health and safety issues, I chose not to replace it. Instead, I got a refund and the amazon staff were nothing short of helpful in ensuring this was returned and swiftly refunded. I must admit, it is one of the reasons that I purchase so much from them because of how helpful they are. Anyway, I digress...
The other issue I had was after pouring it through. To make sure it is completely empty, you have to tip it upside down, but due to the limited space for filling and emptying, you have to shake it about a bit which causes splashes and dribbles to which you can easily burn your hands if it is still hot (a silly mistake on my part). This also presents the issue if (like me) you like to ensure that your kettles etc. are descaled regularly as there is no certain way to prove that all the water with the descaler is completely gone.
I figure that this product would be a lot better if the button and dial were placed either on the side or away from where the steam will catch it (or maybe even replace with heat resistant materials) and ensuring that there is a way to empty it without having to tip it upside down.
I hope this review helps those of you that wanted to know a bit more about the product.