Top critical review
82 people found this helpful
Not worth the risk
on 8 March 2011
Ordered in Dec 2010. Delivered within 48hrs. Impressive!! Unfortunately that's the end of the good news. The next two months were extremely disappointing. The first time it was delivered the packaging (a carton) was highly knocked about - and so were the contents. A bent pannier and a bent rear axle stub. Bike was collected and sent to thier repairs department. After two weeks and some nudging it was returned to me... in the same condition I sent it them, i.e. nothing had been done. Sent it back to them (this time the carton was almost falling apart) and they delivered a 'new' bike. This time the carton was not much better than the first bike... and niether were the contents. More bent bits. So... after seven weeks of messing about I threw in the towel and requested a refund - which took seven days to appear. I never did try out the bike by riding it, but I had plenty of opportunity to inspect it.
When I paid for the bike in December it was £ - by the time I gave up on the idea it had gone up to £. At £ it was just about worth the money so long as you don't want to use it heavily, because the aluminium is soft, and bends easily. At £499 it's certainly NOT value for money. I eventually purchased a similar folding bike from another source for £ more money and got a far far superior product. Also beware, after sales service in the form of spare parts are hard to come by with this machine. They say they have them - but they're not bike specialists. They are a pile it high and sell it cheap operation. The staff seem to be good, but the product isn't, and thier courier company isn't doing them any favours.