Top critical review
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Fell to pieces on FIRST use
on 4 July 2012
Having ordered this item on 10th May 2012 I took delivery of it on the 20th May 2012.
I bought it ahead of when I needed it so that I new it was there, ready and waiting. I opened the bag it came in and had a quick check as all seemed ok although I didn't open the item right up to check everything, I mean, what can go wrong with a square....... lots!!
Basically, the first time I came to use it, being yesterday, I opened it, locked the long (hypotenuse) side straight, went to lay it on the ground, whereupon one side of the 2 part central alloy rivet, that holds the locking plate of the long side in place, duly decided to go on holiday in a different direction to it's opposite half.
I eventually found it and tried to reassemble the mechanism. The male half of the rivet had only a tiny little gripping ridge and this isn't enough to hold it firmly in the female half, hence it falling to pieces. I ended up hammering the rivet halves together but it won't stay secured.
I contacted Silverline as I thought it would be quicker and more direct than the email route through Amazon and it was just that, quick, direct.......
...... and more patronising, arrogant, dismissive, condescending than I have ever come across from any other company, apart from a well known British Telephone company.
The lady I spoke to said that their warranty was 30 days and that was it. When I said that under the Sales of Goods Act and the Supply of Goods Act they had a responsibility to address the issue of 'not fit for purpose', she responded by saying that their policy on returns took precedence over the afore mentioned Sale/Supply of Goods Act.
All I can say is " Silverline' you have just lost me as a customer and it's a pity as I'll be spending around 2K on tools this year, of which you will not be on the list.
By the way, look on their 'website/about_us' and then view 'our quality statement'........... nuff said.
Amazon are sending a replacement one out to me today/tomorrow.