Top positive review
OK at last - but DHL is not very good.
14 February 2011
The console I was sent refused to load the game. I tried every CD in the pack but it refused each time. I had to send the whole thing back - thank goodness I hadn't thrown away the packaging. It was a real trial getting everything back in the box, but I did it.
I contacted the carrier (DHL) to arrange collection. I stayed in all next day but by 6pm I had got very worried. I eventually managed to get through to them on the phone ( it is VERY hard to find a number for them as they prefer email contact). I was told that the driver had finished his shift and would call next day.Duh! A completely wasted day.
Next day the driver phoned mid-morning asking where I was - the address he had been given on the form by DHL had missed out the name of my village and he was in a city 10 miles away looking for my address. I gave him directions and he eventually turned up.
After I had been given a receipt I noticed that the bar code on it was not the same as the tracking number I had been given when I first arranged collection by DHL. I tried the old tracking number - it didn't work. I tried the new one - that didn't work either.
I emailed Amazon to explain the situation. They replied saying that the failure to collect on the stipulated day had led to the tracking number being invalid.
Good old Amazon let me know when the returned console had arrived. Thank you! I was VERY worried that i would have to end up paying for the replacement as well as the broken one.
The console is everything I expected. Games are great. DHL is'nt!