Top positive review
9 people found this helpful
Good Product, Excellent Customer Service.
on 23 November 2016
I've bought this as a Christmas present for my wife because her uses will be browsing, Word, Skype and photos, and as expected, it looks to be able to handle that admirably.
The laptop arrived quickly and works well. It also came loaded with the latest OS, Sierra, rather than El Capitan as stated, which was a bonus. I was initially a little worried because the browser seemed to take a long time to load web pages, but installing and using Firefox instead of Safari has rectified this, and it has no problem streaming HD video.
It's four stars rather five because the laptop is more scuffed than I was hoping, especially around the ports on the left and on the back, although not to the extent that its condition has been described incorrectly, and on the plus side, the screen and keys look very clean and in good condition.
I'm most impressed with the customer service however. The first (third party) charger supplied with the product didn't work, and the company's customer service rep (take a bow, Luke) responded to my query very quickly and helpfully, and dispatched a replacement straight away without the need for me to return the defective charger. Amazon could learn a thing or two about customer service from this company.