Top critical review
Poor quality of Sonos Controllers
on 15 June 2012
I have been a big fan of Sonos and have written positive reviews of their products over the years. But sadly, the quality of their controllers seems to have slipped rather badly.
The concept and design of the Sonos system is really very good. The issue is with the build quality of their CR 200 controllers.
I have bought a few of these controllers, and suddenly one died overnight, after 2 years of very light usage. Blank screen, dead in the morning. Disappointing after only 2 years.
I considered this bad luck and decided to order 2 more. We have quite a big installation.
Of the 2, one was dead on arrival. Absolutely dead. So I returned it to the seller (and I am still waiting for my refund).
Bought 2 more S3's so ordered 2 more CR 200 controllers (from a different seller). One of these was dead on arrival.
Very poor. One controller died after 2 years, and then 2 of 4 new ones bought were dead on arrival. My older ones work fine. I think that the quality of the build has slipped.
Would not buy another one. Rather control from your iPhone or spend the extra getting an iPad to control your system. At least the Apple kit works better than the Sonos controllers.
A great pity as I love the simplicity and versatility of the whole Sonos system. But they need to build controllers that work - like they used to.