Top critical review
2 people found this helpful
Bad fitting instructions and result marring otherwise great product.
on 9 May 2016
I got this yesterday and need it on the kitchen doorway to stop my spaniels raiding the rubbish bin when we are out. The height and sturdiness of the product is fine, but fitting it is a nightmare. I followed the instructions to a T, apart from the part where it says don't cut the tie holding the gate in place until its fitted, which is clearly really important (with hindsight) but is buried quite a way down in the instructions and not highlighted. So now the tension isn't right and the gate clip barely catches the frame and I cant fix it. The spindle screws don't thread to tighten despite a piece in the instructions talking about tightening them until the arrow in the locking latch (on the gate) lines up with the upright. Mine now is 2cm away from lining up and I cant do a thing about it. The tension forces the head in the spindle into the cup and that's that. I'm really disappointed. I returned it - cost over £16 to return. Amazon pay $4.75 towards P&P so all in all I'm well out of pocket for nothing.