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Canon Selphy CP780
on 15 September 2012
Canon SELPHY CP780 (Silver) Photo PrinterI bought the Canon Selphy CP780 from Amazon just over a year ago. It gives brilliant results - when it works! When it was new, I managed to get about 20 excellent prints before the last print got stuck in the process, jamming the ink cartridge, which could not be removed. I reported to Amazon and it was exchanged with no quibble. Thank you, Amazon!
Next machine worked well to begin with. It was shelved for about 6 months, and when I began to use it again recently - same problem occurred. After about 10 prints the machine jammed, the ink cartridge stuck and cannot be removed. This is exactly the same problem that arose with the first one. It is now out of guarantee, so I contacted Canon's only repairers in the UK, who inform me it will cost £39.99 to repair + 2 way postage of £10.00 each way - an awesome total of some £60.00. This makes it uneconomic to repair, considering the same machine is available to buy for around £55.00. Great product, but for me a very expensive 20 prints, from 2 printers which ended up with the same problem through no fault of the operator. Poor product and even poorer service from Canon.