Top critical review
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Bad design and poor customer service from Krups
on 18 March 2013
Bought this Krups coffee machine 09 months ago and have already sent it back twice to Krups who have kept it over 01 month on the second occasion for repair.
The milk frother is faulty, an obvious poor manufacturer design which shows in all previous reviews.
My wife burned her hand with the frother nozzle when it suddenly shot off like a rocket after building up pressure.
Krups ignored all customer reviews from Amazon, all the evidence we provided and did not accept any liability for the poor design of their product, blaming the malfunction on poor cleaning of the machine and after on cleaning the machine components in a dishwasher that we have never owned !
They have now replace the all nozzle and wand of milk frother for a newer design which is only available on newer version of this coffee machine sold outside the UK.
The Krups coffee machine has a 2 year manufacturer warranty so would encourage anyone who have purchased this machine less than 2 years ago to send it back to Krups so they upgrade the milk frother to the new design (screw on model, see Krups model 5280).