Top critical review
4 people found this helpful
Good player when it worked!
on 18 January 2010
Bought this Philips BlueRay player to compliment my new Philips LCD. Worked well for a few weeks then got the dreaded 'HDCP Error' message. After some internet research, I realised this is an industry wide problem; HDCP is copyright management technology which controls how devices talk to each other. Most new devices should be compliant, but you should check before buying. This BlueRay is compliant, so is my Philips LCD.
Naturally, I expected perfect compatibility between the same manufacturers devices. Switched the BluRay on one day however, and it decided it was no longer compliant with the LCD and no amount of effort could restore the connection. Endless online chat and emails with Philips support to discover if it was the BlueRay or the LCD resulted in nothing but frustration. Went online to independent forums and no joy.
Gave up 6 weeks later and contacted Amazon who refunded the BlueRay player straight away. I bought the LCD outside of Amazon, so I hope it doesn't encounter a problem as few retailers are as quick to resolve issues as amazon.
So, Philips support is useless, Amazon is excellent. HDCP is a crap technology that can't be trusted.
By the way, make sure you apply all the latest updates to your LCD, BlueRay..etc, or you could find yourself in the same boat; not that updating mine helped.