Top critical review
7 people found this helpful
Short single strap - bad description
on 10 June 2013
The reviews I read led me to believe this was a good product. The box says it has "elasticated upper straps with fasteners for rapid fit" and "neoprene lower straps secure below the knee for stability and comfort". In fact it has a single wide neoprene strap - not elasticated - which fits behind the knee and was only just long enough for the velcro fastener to grip. It didn't feel secure and was very uncomfortable. It states that the pad is gel filled. Well, without taking it apart I can neither confirm nor deny this but the area in contact with the knee feels like a very firm foam. I expected a gel filled product to be less firm so it would mould to the knee. They may work very well if you have skinny legs but for me there is no way I can use these.
Also - the invoice invites you to contact the company - "Get Direct Shop" and they will work with you to resolve any problems. There was no telephone number so I checked the internet and their customer service number is listed as 01543 496424. When I called it the number was unobtainable.