Top critical review
14 people found this helpful
Excellent camera but severely let down by reliability
on 4 September 2011
I agree with most of the other reviews. An excellent camera, but on 2 out of the 3 holidays I've used it for, the camera completely stopped working.
I've looked after the camera well, in accordance with the provided documentation for an underwater camera. If it weren't for the reliability factor, I would give it 5 stars, but because the reliability has rendered it utterly useless on parts of holidays that have been dedicated to the sole purpose of underwater photography (for example, the Red Sea, Hawaii, ...), although it may seem harsh, I'm giving it only one star. The excellent pictures it's capable of are useless if the camera cannot be relied upon to function correctly when needed. The contacts have been checked and cleaned, the seals have been checked to ensure that any parts they press on when closed are still working and have not broken (following some guidance I found on the Internet), and various other checks have been carried out.
The first time it stopped working was underwater, but no water seemed to have got in. The second time it stopped working, I'd been watching pictures on it in play mode the evening before, and in the morning I went to turn it on before leaving my hotel room and despite having 3 fully-charged batteries, it refused to turn on again, until a week later, with various interim attempts to get it to switch on.
So, in summary, a HUGE disappointment, even more so because I know what this camera is capable of if it weren't for the reliability factor.
Although the problem developed 4 months after purchase and was supposedly repaired then, the same fault has reoccurred and because it is now out of warranty, Canon won't repair it without a fee and Amazon have shed their responsibility. Not impressed. I think my next stop will be somewhere like John Lewis for reasons of ensuring a good warranty period and in the interests of finding a reliable retailer. Up until now, I'd thought Amazon were quite good, but this has been a huge let-down.