Top critical review
35 people found this helpful
on 5 April 2010
Have always used HP All-in-ones, 6210 & 6310, they have both been very good, so when one was getting near it's sell by date looked at the 8500, at the time there were some very good deals, especially as you could get a 3 year warranty and 50% refund!!!!
So purchsed the 8500 at a good price, was delivered next day, so good service, but it would not print on both sides, just kept screwing page up.
Got intouch with help desk who asked me to carry out some checks but no go, next email 'we have arranged for a new printer to be dispatched to you and should arrive within 3 days' cant grumble at that, it turned up within 2 days, all the way from Holland, I took my inks etc out of old unit & put into new 8500, boxed it up and it was collected next day.
Had a little bit of a problem with the new one on aligning cartridges, but got it sorted OK.
Unfortunatley I did not receive an invoice from 'Logsol',the company that sold it to, me even after many attempts to get one, so a little bit of a downer on Logsol's side,. but printer fax & scanner all working OK & hopefully will stay that way.
I am a small business user so need reliability & HP have seemed to have given me that.