Top critical review
24 people found this helpful
Product not what I wanted
on 22 November 2012
After extensive research on Amazon I bought this product as I wanted to secure it onto the back of my pannier rack. When the product arrived I was disappointed to see that this light fitting is not suitable to be screwed onto the pannier rack despite giving the impression that it was. It is fine to be attached to the seat post and from the frame near the back wheel. I already have a seat post bike light and as I have panniers I cannot have a light at the back wheel. I needed the light to go on the back of the pannier rack so that when I had extra baggage on the rack a bike light is showing as my seat post light is blocked by the extra baggage.
However, although the product was not to my satisfaction, when I emailed Amazon and their supplier, the supplier got in touch with me straight away and credited the money back to my account. I did mail back and ask how I returned the item but was advised that the cost of postage was too high to return (it came from Hong Kong) and that I could retain the item. I therefore thought the customer services from the supplier was extremely good.