Top critical review
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A total waste of money
on 8 April 2011
We wanted a simple clothes airer for the utility room and thought that this one looked a reasomnable bet - especially as it was far cheaper than some others. A mistake.
The whole thing was shoddy, flimsy and badly made and finished. The castings are in aluminium which has not been finished off very well. The wooden slats are four thin pieces of cheap wood, slightly rounded off at the edges, and in our case one of them on closer inspection turned out to be split along part of its length. The rope to operate it is coarse and unattractive.
However, the worst part of all are the pulleys. The instructions say to drill a pilot hole, grease the screw and then screw it into a joist in the ceiling. Unfortunately because the pullies are also made of cheap aluminium one of them snapped before it could be screwed all of the way in. We complained to the supplier who tried to tell us that because we had attempted to use the product that our rights to return it had gone. Presumably we should have inspected it, seen that the screw would snap and returned it before trying to fit it! In the end they offered to send us a further pulley - but guess what. It snapped as well.
Life's too short to carry on complaining - so it went to the municipal tip the following Saturday. When we can find a shop that sells them, so we can inspect the quality, we will buy a better one
Moral of the story - if something is cheap there is usually a good reason and beware of retailers that take the view that the customer is always wrong.