Top positive review
38 people found this helpful
Watch out for counterfeit
on 5 November 2016
I own two of these. Counterfeit and genuine. Both from Amazon.
First one I ordered on October 16th 2016 from the seller "Always Great Buy" (fullfilled by Amazon), which was automatically selected for me, by being the cheapest I presume. Only £0.50 cheaper than the one sold directly by Amazon btw. It broke after 9 days and going through about 500gr of coffee beans. The plastic/nylon part sitting inside the inner ceramic burr unit wore off and the handle would spin the metal shaft inside the plastic part, without being able to move the burr.
I contacted Hario directly by email (email@example.com). They asked me to provide some close-up photos and in the following email informed that my mill was counterfeit. I attached a screenshot of the PDF they sent me on how to tell apart genuine product from fake. They advised me to order directly from Amazon, avoiding third party sellers. Apparently there's a good number of fakes on the market and they're not all that easy to tell apart, unless you know what to look for. Seller being fullfilled by Amazon is not a guarantee of receiving genuine product.
I have placed another order, now making sure I picked one "Sold by: Amazon EU S.a.r.L.". You need to go to the list of sellers and select "Amazon", if it's not offered to you by default. It arrived yesterday and it is indeed that slightly different from the first one (darker plastic parts, less sloppy mold marks). I'm hoping the materials are in fact more durable, but I will update this review, if something worth mentioning happens.
Both genuine and counterfeit say "Made in China". They're identical in size. Unless you take it apart to look at the quality of the molding process on the plastic parts or if you have both genuine and fake for side-by-side comparison, it's unlikely you'll suspect you've got a fake one.
For the most part I wanted to raise awareness to the fact that you might be receiving a counterfeit product and how to tell them apart, since I haven't come across such information in reviews.
On a side note, if you favor light roast (more dense) beans, you might be up to quite a workout with a hand mill. It does get chocked and the pressure required to keep on turning the handle is substantial. Darker roasts are fairly easy and quick to grind, even on the finest setting.
Hope this was helpful!