Top critical review
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Don't buy- will not last
on 3 July 2013
Having seen other reviews commenting on the durability of this product (or lack of to be more particular), part of me wondered whether to go ahead and purchase. I wish I'd listened to that part of me more. Sure enough, just over a year later, the non stick coating is all peeling off, to the point now where we can't use the pan at all (unless we want to enjoy bits of the coating in our food- however none of our recipes call for that).
On contacting the seller I was advised rather bluntly that the guarantee is only one year and so there will be no replacement! Not great customer service.
1) I believe this item is not fit for purpose, as per the Sale of Goods Act 1979. Lasting approximately one year before signs of the coating peeling is not a reasonable amount of time for the product to work satisfactorily.
2) Notwithstanding (1) above, had I spent £2.99 on a cheap frying pan, perhaps my expectations would not have been so high. "Buy cheap, buy twice" springs to mind. But this was not a cheap, flimsy pan, it was supposed to be a decent one, and the price reflected that. As such, lasting just over one year just isn't acceptable.
3) It is very poor customer service to simply reply in the way the seller has. It can clearly be seen when I purchased the item. If the pan had lasted say 5 years before this problem occurred, I could understand the blunt response. But to be only just outside the guarantee period and still met with the same response, is poor.
All in all- don't waste your money. Unless of course you're prepared to have to waste more money a year or so later when the inevitable happens.