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I am disappointed that the reply email from the company said they ...
on 4 August 2015
This DVD played all of the normal film trailers before getting to the actual film menu. I went to play the movie and the thing froze. I could not get off the DVD and it proceeded to get stuck in the DVD player. When we eventually got it out by dismantling the player, I tried another DVD to ensure it was this particular disc. As thought, it was just the Ratatouille DVD, which unfortunately did the same thing again when tried. As I was out of the complaint date there was nothing that could be done. I am disappointed that the reply email from the company said they do not have records going back to this date. I do think all businesses should keep records, seeing as I wasn't too much past the date. Oh well, I won't be buying from Zoverstock again, as they haven't checked that their stock actually work and this one DVD has caused me many problems!