Top positive review
22 people found this helpful
NOT WHAT IT SAID ON THE TIN
on 14 February 2011
I purchased this item via Amazon as I had seen many available for purchase much cheaper on ebay, but I was advised that the items were actually sourced from a country outside the UK and were not covered by UK guarantee.
As I was purchasing via Amazon, I proceeded without checking with the company first. The order was fulfilled by a company called Swan Dice who have provided me with what I believed would be an excellent lens. The fact is that this is a grey import (subsequently confirmed by them), and has probably originated from a split set e.g. camera with two lens: common place for purchase from ebay and somewhat cheaper than via Amazon. Apart from the white box, the product registration card and documentation is not for the English Marketplace and actually gives the name of a Japanese Camera dealer.
I must admit to being really frustrated to have been duped in this way, plus I myself get annoyed when people don't review the item and complain as I am doing! Ultimately I feel that customers should be warned that some sellers are selling items under the Amazon umbrella which are grey imports: my big mistake was not checking that the order was being fulfilled by Amazon, which with lots of Canon lenses it often does or simply suppies them.
AND THE IMMEDIATE RESPONSE FROM CHIWAWA AKA SWAN DICE
"The Lens you received is a original Canon Lens, we ran out of stock so we had to order from a non UK supplier, however since the guarantee is a non UK one we will of course offer you a full 2 year warranty from our company, so if you will have any problems during the 24 month period you can always return the Lens for a replacement or for a full refund.
Please let us know if this is OK with you. In the same time we would really appreciate if you can please be so kind and remove the negative feedback. The feedback can effect us in many ways and especially in loosing many future sales so removing the feedback for us would be really helpful."
Checking their review page, other people have purchased similar goods from them and made comment regarding imports: sadly they will change their name and keep on trading via the Amazon maarketplace. I am seeking a refund via Amazon, despite the fact that I have been offered a two year warranty that has no value at all as Swan Dice do not broadcast their address, nor do they have a returns policy. Nor will I change my feedback for them.
If you got this far in my review, I am sorry that I have not reviewed the lens, but if you want a grey import with no guarantee, go to ebay. You purchase via Amazon safe in the knowledge that the item will be genuine, in this case it wasn't but at least Amazon are collecting the item and seeking to secure a refund..