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VINE VOICEon 31 July 2014
Arrived with a smashed plug and no user manual. Its not hard to set up but i have to say im not that impressed with the cooling setting. This unit has a remote control. Would i buy another unit? No i dont think so.
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on 25 October 2014
This product is different to the picture they send you something different. Very poor company and shoddy products. The unit was very loud and clanky and made a lot of noise - it even drowned the television. Heavy to move - even though it has wheels. you have to try to lift it into the bath or shower to enable the water not to damage the house with flooding. The little bung has to be removed and then you quickly have to insert a small rubber white tubing to enable the water to flow out. It doesnt work well there is usually water still in the unit , ad the unit will not work if the water is at a certain level - until you have taken the trouble and the boring task of lifting the heavy unit and trying to empty it and not flood your room and documents. This unit does needs emptying very often as it fills up with residue water even if you only use the heater part. It is a poor product - the remote doesn't do much and even the unit is not as powerful as it is said to be. It does not cool the room as it should and the heater part makes more noise than it is worth.
You have to have an open vent even for the heater part also.
which is unsightly and makes the room look messy.
The sales office is not very helpful either - they will lie to Amazon and then in my case, they decided to keep £60 of my hard earned money when I returned their unit fully repacked to them. they said the unit had been repaired - yet there was nothing wrong with the unit - that is how it is and this is what they sell.

BUYER BEWARE- Im not sure what anyone else has said in their reviews, but my review is honest and although I am really upset at the treatment from this company, I still would say that the unit is not a good product - they probably get the reject item from end of production and then sell them on to innocent buyers like you and I.

Save your money as this is not a cheap item either - buy fro someone else with a better, honest, open and transparent customer returns policy.
I would not have purchased this poor quality unit had some of the other buyers had been totally honest with me about their unit. These reviews are here to help pother not fall into the same trap as we have unfortunately fallen. Amazon were not helpful either. Their appeal process is rubbish and very unhelpful. Shame about that too.
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on 19 August 2013
Great units does everything we need it to. Easy to install and use in a short timescale. Delivered on a next day.
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on 31 July 2013
I liked this air conditioner the remote control was very good and it had several features like humidifier, cool and heating functions, however it was a little cumbersome to set up the extractor hose and it is quite noisy.
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on 8 April 2015
Returned
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on 3 December 2013
I hate it because there are no instructions I have phoned them several times but have got noware I am unable to use it
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