Top critical review
38 people found this helpful
Tri wheel shopper - brilliant for climbing stairs - but beware of stitching
on 17 November 2012
Had been thinking about purchasing something like this for ages - wish I had just bought it rather than thinking about it! It holds quite a bit of stuff, the three outside pouches hold a fair amount as well. It also has two zipped compartments (one small and one larger). It is brilliant at climbing stairs and kerbs! Very handy thing to have - a good help when you can't carry much stuff due to health problems. Original 5 star rating.
Having had the trolley for roughly three months the stitching on two of the pockets and where it attaches to the frame has started to come away. IF the trolley has been used once a week that will be the maximum number of times it has been used. I have contacted the seller and they have told me that whilst the trolley has a two year warranty I either have to pay the postage when I return it or pay the seller £8.00 for it to be returned. If I had been using the trolley a lot or over-loading it I could understand why the stitching has started to come away but it has only been used for light loads and has never been overloaded. Still happy with the ease it climbs stairs/kerbs etc - but not happy that when a defect has been noted with the seller the customer still has to pay for it to be returned even when it is well within the two year warranty. Will update again if/when I have a further reply from seller. After use/contact with seller/editing review - only 2 stars.
After numerous emails to seller I have been told that although the product has a two year warranty they will only pay for postage costs if a problem develops within the first month. If anything goes wrong after this period the customer has to pay for the item to be returned for inspection and then again to have it returned to you. I think this is absolutely ludicrous given that there is a two year warranty!
I still think that the product is a great idea and with a few small improvements could be fantastic - but until these alterations are made I would think twice about purchasing it. Altered to 1 star due to the problems incurred after very little use.