Top critical review
95 people found this helpful
Great with dust but not so great with hair
on 26 March 2008
Somewhat surprisingly, I was thrilled to bits to get a Dyson for Christmas as I'd owned one previously and it had worked very well. Not very romantic, I know, but it it was just what I wanted. I was therefore rather disappointed to find that it doesn't pick up hairs very well.
When the marketing material sang the praises of the flat head, I was under the impression that this was an accessory, not the main all purpose head. The problem with this head is that it doesn't have a roller to pick up the hairs, so it pushes them around the carpet until you bend down to pick them up or have about five goes over them before they are sucked up. Dyson get round this by offering to sell you the turbine head, which is an extra £40, and whilst I will probably buy one, I think it's a bit much to have to buy an extra attachment so that the machine performs a very basic function. Maybe I'm just using it wrong, but in order to find out I will have to buy the user guide for £2.50! The strange thing about it is that the suction is fantastic and almost pulls the carpet off the floor, so it's great with dust and bits but somehow manages not to pick up the hairs. Just to clarify, our household has two people with shortish/shoulder length hair, one with long hair and a short haired cat, and it's the human hairs that are the problem, not the pet hairs.
I also agree with the reviewer who said that the handle can get in the way, which is also the case with the thingy that attaches the wand to the vacuum cleaner. It would be useful to be able to detach them as they can be a bit unwieldy when you want to get into nooks and crannies, and also when vacuuming stairs.
Sorry to be negative - Dysons are great machines, but this one isn't as good as the last one I had (DC08), which unfortunately broke down after about 7 years of use.