Top positive review
11 people found this helpful
Great product - terrible delivery
on 28 January 2010
I ordered this product for a Christmas Present. It arrived Christmas eve which I was impressed with. However, the recipient opened it to find that the box had masking tape of various sizes covering the ends of the box. It looked as though it had already been opened and re-sealed after being returned. The safety cover was cracked. It was sent by a company called N D Office. If I ever saw a product with their name next to it I would well and truly avoid! I tried to contact them but received an auto-reply to say that they were closed for Christmas. Fair enough. Then, when I did get contact I am sent a rather stroppy email saying that I should have contacted them earlier and that I should really be happy as the RRP for this product is 'much more expensive' than I had paid! However, they were very good in making arrangements to replace it - with a statement that all their products are brand new (again, in capital letters and bold font to drive their point). The replacement has arrived and the product is excellent. This time it arrived wrapped in polystyrene and film with a guarantee and additional paperwork NOT in the first one we were originally sent - and no masking tape in all shapes and sizes re-sealing the box!
Altogether, the product itself has proved to be invaluable but I would not use N D Office who were only helpful once they realised that I work for the Local Authority in Purchasing!